Water kefir
Milk kefir
Kombucha
Ginger beer
Kefir duo
Kefir and kombucha
Starter kit
RennetContact
A question about your order, your water kefir, your kombucha or your ginger beer: send us a message. We reply within one working day, Monday to Friday.
By phone or WhatsApp
By e-mail
hello@natural-probio.com. If it is about a culture, feel free to attach a photo of your jar: it lets us tell you exactly what is going on, whether your water kefir has gone quiet in a cold kitchen or your SCOBY has grown a new layer you are not sure about.
Questions about your delivery
We deliver across the United Kingdom, from Cornwall to the Highlands and Northern Ireland, and every parcel comes with a tracking number. If yours has not arrived after 6 working days, write to us with your order number and we will look into it straight away.
Before you write to us
The answer may already be in the frequently asked questions, on the delivery and payment page or under right to cancel and guarantee. For everything about the cultures themselves, have a look at our guides, or start with your first days with water kefir and kombucha: mould or normal?